*PLEASE READ THESE IMPORTANT POINTS BEFORE PLACING YOUR ORDER

1) If you ordered IN STOCK items and BACKORDER/PREORDER items under the same cart, items will be posted out only after all items are in-stock. Best to use separate carts for IN STOCK items and BACKORDER/PREORDER items, if you want your in stock items to be posted out first. Using the same cart implies that you want all your items to in one package. You can however collect whichever item/s that is/are already in stock if you choose IN-STORE PICKUP option;

2) Please do take note of the availability (IN STOCK, BACKORDER or PREORDER) of the item/s that you ordered;

3) Barring any major mishaps, IN STOCK items will be posted out or ready for in-store pickup within 3-5 days, BACKORDER items (depending on availability, filling rate and shipping schedule), within 2-8 weeks and PREORDER items, 2-4 weeks after its release date;

4) Do CONTACT US after the stipulated BACKORDER period of 8-weeks, for a refund, if you choose to do so. If we do not get any instruction from you, we will just proceed with the order until item/s is/are in stock;

5) Please choose your shipping options, whether you want it posted out or in-store pickup;

6) Please liaise directly with the respective courier services if you have any special instructions (specific location, timing, day to deliver etc) for your delivery. We do not do any sort of telephone call when order has reached a certain location or pre-shipping call, for that matter, and we are also not able to do any gift wrappings, special messages, birthday greetings etc for your order;

7) To check your order status, when logged in, go to MY ACCOUNT/ORDERS, then click ORDERS. If you are doing in-store pickup, make sure the status is READY FOR PICKUP before coming over. We do not do any personal calls to customers when their items are READY FOR PICKUP;

8) For international customer without a Malaysian bank account, we are unable to refund you directly to your account/card for any unsuccessful backorders or preorders, but it will be transferred to a GIFT CARD instead;

9) For any cancellation of backorder before the stipulated 8-weeks time period (or cancellation of preorder item/s before the release date), there will be a charge of RM15.00 per item that will be deducted from the refund amount. Also take note that there will a charge of RM30.00 per item, if the cancellation is done when item/s is/are already in-stock or are already available in our distributor’s ready-to-ship cart;

10) For in-store pickup orders not collected within 1 year from date of order, it will be consider void with no refund;

11) There is a 10kg weight limit for all orders. If you do exceed the limit, and you would still like to proceed with the order, do CONTACT US for instructions on how to do that